By Neil Patel

It’s no secret that the field of marketing is constantly evolving, and SaaS brands are not immune from the challenges that arise due to the fast-paced nature of the field. One great way SaaS companies can keep up is through brand advocacy.

2021 SaaS Trends that Affect Brand Advocacy

For starters, consider the overwhelming push toward personalization.

According to a Forbes article, 71% of consumers “feel frustrated when a shopping experience is impersonal.” 74% are displeased with websites that aren’t personalized.

This signals the need for SaaS brands to segment their content assets and interfaces to hone in on messages that speak directly to specific customers. Personalization will continue to be expected in the years to come, and brands will have to figure out how to deliver it.

In the SaaS industry, where every interaction is ideally tracked, the opportunities for personalization are enormous.

Changes to Facebook’s algorithm a few years ago have also caused organic reach for pages to remain in decline, though you may still be able to find some success in organic if you get creative.

There’s also the rise of automation to think about.

New and existing SaaS companies are investing heavily in AI and machine learning to reduce churn and win more new customers simultaneously. From services that provide A/B testing to conversational bots that capture leads on-site, brands are rapidly experimenting with new ways to optimize their content.

Why Brand Advocacy is Such a Big Deal for SaaS

Simply put, your content marketing strategy is at the core of your capacity to adapt as a SaaS brand. Beyond the basic benefits of driving traffic and raising brand awareness, an effective content strategy is essential to consistently nurture and onboard leads.

Conventional wisdom says that we should shell out piles of money for paid media or sponsoring influencer posts to grab people’s attention. However, is this sort of “pay-to-play” strategy really the best way to go?

In an era where social proof is such a powerful currency for marketers, it’s more important than ever for SaaS marketers to seek out brand advocates wherever they possibly can.

Who could possibly be better brand advocates than your own customers and employees? These people are already emotionally invested in your product’s success, and they know your brand better than anyone else.

Encouraging your own network to promote your content and product from their personal social accounts is a potential game-changer for SaaS brands. Rather than spend the resources to chase paid outlets and influencers, brands should focus on advocacy, which can produce better results in a shorter amount of time.

“By creating a product that solved a problem that a lot of people faced, it meant there were already millions of people looking for us when we launched,” Canva CEO Melanie Perkins told Forbes, “so when they found us, they told …read more

Source:: Kiss Metrics Blog