By Sam Lauron

Successful empathetic marketing is about connecting your audience and your brand. That doesn’t mean just throwing ads at your audience. It means creating truly valuable assets — content that serves customers’ needs and addresses their most significant pain points.

This type of content is much easier to create when it’s informed and driven by empathy. When you put yourself in your customers’ shoes, you can more easily acknowledge struggles and think critically about the best solutions.

Below, let’s go over why empathetic marketing is such a powerful strategy for businesses of all types and sizes, tips for infusing more empathy into your marketing, and a few real-life examples of empathetic marketing in practice.

Table of Contents

• The Benefits of Empathetic Marketing
• Tips for Empathetic Marketing
• Empathetic Marketing Examples

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The Benefits of Empathetic Marketing

As Dr. Brené Brown notes, “Empathy is feeling with people.”

Showing empathy in your marketing helps build trust between your brand and your customers. And during a time when more consumers are losing confidence in brands, brand trust is a major win if you can achieve it.

A 2022 PwC survey found that only 30% of consumers have a high level of trust in companies.

If you can get on the other side, however, you may be on your way to becoming one of the most trusted brands by consumers.

All it takes is a more insightful perspective on where your customer is coming from, their needs, and how your brand can help them meet their goals.

Tips for Empathetic Marketing

You know you want to infuse more empathy into your marketing, but how exactly can you do that? Here are the best tips to remember if you want to be an empathetic marketer.

Put the customer at the forefront.

Empathetic marketing starts and ends with your customer, so it only makes sense to put their wants and needs at the forefront.

Empathy is about understanding something from another’s perspective by seeing something through their eyes. To empathize with customers, imagine their experience with your brand. Look at your product or service from their viewpoint, and think about each step they may take.

Better yet, you can follow real-life customer journeys to see their actions when shopping on your site or digesting your content.

To truly understand your customers’ experiences with your brand, take time to dive into each step of their journey so you can better understand what they may want or need during each stage.

Be open to feedback.

Operating in a vacuum is easy because that’s how they’ve always been done. But to truly practice empathy in your marketing, you have to bring your customers into the planning aspect so you can hear directly from them.

They can share what they want to see from your brand or what should be changed.

To collect feedback from your audience, go directly to the source. Run a survey …read more

Source:: HubSpot Blog

Author: Aaron