Duolingo’s head of global social strategy, Katherine Chan, talks about making unhinged content work and learning from mistakes
By Kimeko McCoy
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Social media is in its so-called unhinged era, where social media managers are breaking the digital fourth wall and speaking the language of the internet from branded accounts. At the helm of the unhinged social media movement is a big green owl, Duo, brand mascot for the language learning app Duolingo. (Read a deep dive into Duolingo’s social media strategy here.)
Duo has made a name for itself on TikTok with funny skits as the social media team behind the owl works to humanize the brand. But sometimes, like Icarus, Duo sometimes found itself flying too close to the sun. Last year, the brand came under fire for a comment on a TikTok about Johnny Depp and Amber Heard’s defamation trial.
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Source:: Digiday
