Best Business Phone Systems

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If you are frustrated with your current business phone system, it’s worth checking out your options.

You could save money, get a more useful set of features for your employees, and deliver a better experience for your customers.

But there are a variety of ways to implement a new phone system. You want to be smart about this.

To help you understand what’s out there and play the field intelligently, my team reached out to experts who deploy business phone systems for a living and manage intense call centers.

You can go anywhere on the web to find generic advice, like “choose a system that has the features you need.” That helps nobody.

Here, you’re going to find insights for buyers from a range of people that know what really matters. I talked with:

Matt: A network engineer with more than 20 years of experience helping companies manage their IT.
Nikhil: A founder of two cloud service companies and former managed service provider for unified communications.
Lawrence: A network operations center engineer working for a cloud business phone system provider.
Guy: A call center veteran with more than 15 years experience in keeping operations efficient.
Terry: The head of IT for a midsize software company who has deployed and scaled contact centers for numerous use cases.

We talked in-depth about how the underlying technology actually works to give companies a real-world edge they don’t have today. The end result being my recommendations and this buyers’ guide. You don’t have to be an IT pro to benefit from hearing their perspective on what a “one-click” integration really means, or how to keep a phone system from getting hacked.

Take a break from the run-of-the-mill guidance. Keep reading to find out which business phone systems are really delivering value and how to decide between the top options.

#1 – Nextiva Review — The Best for Remote Teams

Nextiva helped so many companies keep their operations running while offices were closed. It’s a safe, proven business phone system that works as well in an office as it does for on-the-go and work-from-home employees.

Since the platform is entirely cloud-based, it’s extremely easy to deploy. Get set up in minutes and every employee will have unlimited voice and video calling.

You can add texting for a few bucks a month or look into their contact center solutions if you want to unify communications with chat and email, as well. Whatever setup you choose, there’s no new equipment to buy and it’s effortless to upgrade if you want more channels or features down the road.

I like it for offices with remote workers because Nextiva isn’t a one-way street—it will work with landline phones if you need it to.

You have the flexibility for people to be in or out of the office without disrupting …read more

Source:: Kiss Metrics Blog