Best Auto Dialer Software

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You’re making a lot of calls, but leads aren’t converting and agents are losing track of conversations.

These are just two of the reasons that any business looking to grow should get auto dialer software. It automates thousands of repetitive manual tasks—not just dialing—and optimizes the experience of everyone involved.

That way, agents can focus totally on customers.

Managers get real-time KPIs at a glance.

And customers never get another 2 a.m. phone call.

What I’m saying is: everyone loves these products.

Here are the top six auto dialer software options on the market. They’re helping companies revolutionize outreach and connecting agents with a higher number of high-quality leads every hour.

Which one is right for you? Let’s find out.

The Top 6 Options For Auto Dialer Software

Phoneburner – Best for Remote Teams
VanillaSoft – Best for Outbound Sales
Voicent Cloud – Best Standalone Auto Dialer Software
Mojo – Best for SMB Sales
RingCentral – Best for Compliance
Kixie – Best for Local Presence

How to Choose the Best Auto Dialer Software for You

Auto dialers call a list of numbers from a preset contact list. As soon as a call is answered, the auto dialer plays a pre-recorded message or transfers the call to an agent.

Sounds simple.

And it is, until you start thinking about multiple agents calling 70 to 80 numbers every hour.

This is why popular auto dialers come with additional tools to help agents manage contact lists, store information, and push trackable leads through the pipeline.

Here are the main features you are going to be looking at as you assess your choices.

Auto Dialer Modes

Most vendors offer multiple dialing modes and several offer the full range.

Preview Dialers call a number as soon as an agent is ready. Information about the contact is automatically displayed on the agent’s screen.

Progressive Dialers call one number at a time in a specific order. Progressive dialers will hang up or leave a message after a predetermined period of time, automatically calling the next number on the list.

Power Dialers call more than one number at a time and keep calling based on a call-to-agent ratio. You can configure the ratio so that the dialer increases or decreases call volume based on the number of agents available.

Predictive Dialers make calls based on algorithms that minimize the chance of someone answering when no agent is available. Essentially, they throttle the call volume according to predicted agent availability.

There’s a time and a place for each mode. Progressive dialers, for instance, prevent agents from cherry-picking leads.

You’ll also see smart or intelligent progressive dialers. These always call one number at a time, but the contact list is actively prioritized based on real-time customer data.

So, for example, if a customer fills out a form online, an intelligent progressive dialer will bump their contact info to the front of the list, putting the next available agent in touch.