By HubSpot Staff

Running a logistics business is far from easy. From juggling multiple shipments to coordinating with carriers, tracking deliveries, and keeping customers informed, you have your hands full with responsibilities.

Therefore, a Customer Relationship Management (CRM) system is a must-have to keep yourself and your organization on track to success. To run your business smoothly, you’ll need a CRM that centralizes customer data, automates communications, and streamlines operations.

If you‘re not sure what CRM is right for your company, you’ve come to the right blog because we‘re going to compare the top CRM solutions for logistics businesses. You’ll also learn how HubSpot CRM is the preferred choice for many successful logistics operations.

Plus, you’ll discover how logistics company Handled scaled from zero to 121 locations thanks to HubSpot CRM.

Table of Contents

• What is a CRM for logistics?
• Best CRM Software for Logistics Businesses
• Benefits of CRM Software for Logistics
• 7 Important Features for a Logistics CRM
• How to Choose a CRM for Logistics (Step-by-Step)
• Frequently Asked Questions
• Meet HubSpot, the Top CRM Choice for Logistics Companies

What is a CRM for logistics?

A CRM for logistics is a specialized platform that manages relationships with customers, carriers, suppliers, and partners while tracking shipments, handling quotes, and automating communications throughout the supply chain.

The right CRM doesn’t just manage contacts; it becomes the operational backbone of your logistics ecosystem—which is why many logistics businesses choose HubSpot. HubSpot CRM unifies data and seamlessly manages the relationships between companies, customers, suppliers, and partners.

Best CRMs for Logistics Businesses at a Glance

Best CRM Software for Logistics Businesses

Scouring the internet for the best logistics CRM software can be tedious, and time is money in the marketing world. So, here’s a quick breakdown of the top CRM software for logistics businesses.

1. HubSpot CRM

Source

Best For: HubSpot is best for small to medium-sized logistics companies seeking a comprehensive, user-friendly CRM with excellent value.

HubSpot CRM offers a free, user-friendly platform boasting a mobile app with a range of features beneficial to logistics companies, allowing for operational efficiency. The platform stands out for its intuitive interface and powerful automation capabilities, which are specifically valuable for logistics operations.

For instance, HubSpot CRM played a pivotal role in the way Handled, a home improvement company, grew rapidly from a startup to an enterprise company—expanding into 121 new locations in 37 states in just 18 months.

Handled‘s founder, Seth Waite, credits Handled’s success and growth to the CRM’s workflows, programmable automation, and all-in-one system.

“HubSpot is the hub for our entire business,” he says. “It allowed us to move incredibly fast. We couldn’t move as quickly as we did as a company without the ability to pull everything together into one simple, smooth place. It’s phenomenal.”

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Source:: HubSpot Blog