By HubSpot Staff

Managing a restaurant is tough work. Between juggling tables, staff, and endless orders, keeping track of customer relationships can feel impossible. That’s where restaurant CRM software becomes your secret weapon.

According to the Pareto Principle, 80% of restaurant sales come from just 20% of repeat customers. So, you’ll need a good CRM that helps you turn first-time visitors into loyal regulars by tracking preferences, automating marketing, and creating personalized dining experiences.

Let’s look at the best restaurant CRM solutions available in 2025. We‘ll compare features, pricing, and show you how each system can help your restaurant grow. Plus, you’ll discover how Italian food brand Galbani Professionale sold over 20 tons of products by implementing HubSpot’s CRM.

Table of Contents

• What is a CRM for restaurants?
• Best CRM Software for Restaurant Businesses
• Benefits of CRM Software for Restaurants
• 6 Important Features for a Restaurant CRM
• How to Choose a CRM for Restaurants (Step-by-Step)
• Frequently Asked Questions
• Meet HubSpot, the Top CRM Choice for Restaurant Companies

What is a CRM for restaurants?

A restaurant CRM is specialized software that helps you manage customer relationships and dining experiences. It collects guest data like contact details, order history, and preferences to create personalized service.

For example, HubSpot CRM unifies guest data and enables personalized dining experiences across sales, marketing, and service teams.

Best CRMs for Restaurants at a Glance

Best CRM Software for Restaurant Businesses

Finding the right CRM can transform how you connect with customers and grow your business. Here are our top solutions for restaurants in 2025:

1. HubSpot

Best For: HubSpot works best for growing restaurants that need marketing automation and customer relationship tools

HubSpot’s Smart CRM offers enterprise CRM functionality to help you unify your data, teams, and tech stacks on one platform. What makes HubSpot perfect for restaurants is its combination of powerful CRM features with marketing automation, all starting completely free.

Businesses like Amadori, a leading company in the food sector, have turned their websites into central hubs for all customer interactions and leverage a service management system that boosts customer experience by using HubSpot’s CRM.

Key HubSpot Features:

• HubSpot’s contact management offers storage for unlimited customer profiles with dining preferences, order history, and special dates like birthdays and anniversaries
• HubSpot’s email marketing tools send targeted campaigns based on customer behavior, with up to 2,000 free emails monthly
• HubSpot’s automation workflows follow up with guests, send birthday offers, and nurture customer relationships without manual work

HubSpot Pricing:

• Free: Unlimited contacts, basic CRM, limited forms, and email marketing (up to 2,000 emails/month)
• Starter: $15/month per user – Remove branding, advanced features
• Professional: Starts at $890/month – Marketing automation, custom reporting
• Enterprise: $3,600/month – Advanced AI, customer journey analytics

…read more

Source:: HubSpot Blog

      



Author: Aaron