12 of the Best AI Chatbots for 2021
By cchi@hubspot.com (Clifford Chi)
Whether it’s on Facebook Messenger, their website, or even text messaging, more and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products.
But even though most chatbots can handle moderately sophisticated conversations, like welcome conversations and product discovery interactions, the if/then logic that powers their conversational capabilities can be limiting. For instance, if a customer asks a unique yet pressing question that you didn’t account for when designing your chatbot’s logic, there’s no way it can answer their question, which hangs your customer out to dry and ultimately leaves them dissatisfied with your customer service.
Fortunately, the next advancement in chatbot technology that can solve this problem is gaining steam — AI-powered chatbots.
By leveraging machine learning and NLP, AI-powered chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way.
If you’re currently using a standard chatbot, but want to upgrade to an AI-powered one, we’ve put together a list of the best AI chatbots for 2021. Read on to find the right one for you.
1. HubSpot
HubSpot has an easy and powerful chat builder software that allows you to automate and scale live chat conversations. Your customers will be able to get answers to frequently asked questions, book meetings, and navigate the site. At the same time, their answers are saved in your CRM, allowing you to qualify leads and trigger automation. Keep in mind that HubSpot’s chat builder software doesn’t quite fall under the category of “AI chatbot” because it uses a rule-based system. However, HubSpot does have code snippets, allowing you to leverage the powerful AI of third-party NLP-driven bots such as Dialogflow.
Because HubSpot is a CRM platform, using the HubSpot chatbot in conjunction with code snippets gives you the advantage of easy integration across your marketing, sales, and service tools.
2. Intercom
Intercom is software that supports live chat, chat bots, and more to provide messenger-based experiences for prospects. Using machine learning and behavioral data, Intercom can answer up to 33% of queries and provide a personalized experience along the way.
3. Watson Assistant
Developed by one of the leaders in the AI space, IBM, Watson Assistant is one of the most advanced AI-powered chatbots on the market. Pre-trained with content from your specific industry, Watson Assistant can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
Watson Assistant can run on your website, messaging channels, customer …read more
Source:: HubSpot Blog
